Timely reporting of any issues related to customer amenities, including elevators, escalators, digital signage, Help Points and turnstiles.OMNY guidance and information, including conversion and use.Enhanced customer service during service disruptions and major planned changes.Assistance for customers with disabilities and seniors.Wayfinding throughout the transit system.Starting this week, the enhanced station agent role will provide customer support outside of station booths through the following: In preparation for the enhanced role, MTA says NYCT station agents are receiving training on enhanced customer service and OMNY equipment. In December, the MTA and Transport Workers Union (TWU) Local 100 announced the future of station agents to “enhance the customer experience,” by performing duties outside of booths, including answering questions and providing directional support walking around mezzanines, turnstile areas and platforms helping customers at fare machines monitoring safety and cleanliness on platforms and across station areas and reporting issues as they arise in a timely manner. The New York Metropolitan Transportation Agency (MTA) on March 28 announced that New York City Transit (NYCT) subway station agents will begin to support customers outside of station booths this week for the first time since the onset of the COVID-19 pandemic. Hellmann Headlining Inaugural ‘Young Professionals’ Conference.Transit Briefs: Brightline West, RTD, Freedom to Move Act, Minn.‘Young Professionals’ Conference: Fast Tracking Your Career.Transit Briefs: BART, DART, LACMTA, NYMTA, SEPTA.Labor Agreements Ratified at CN, CSX, Metrolink.
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